Return and Exchange Policy – Stelara Boutique Store Welcome to Stelara Store, and thank you for choosing to shop from our collection. We always strive to provide a safe and clear experience, so we offer you this policy to ensure you know your rights if you wish to exchange or return. Based on the instructions of the Ministry of Commerce and in order to protect public health: Personal care products, perfumes, cosmetics, or accessories cannot be returned or exchanged after use. Gift items that are custom-wrapped cannot be returned or exchanged. Conditions for exchange or return: Returns are accepted only in case of a manufacturing defect or an order error. The issue must be reported within 24 hours of receiving the product. The product must be in its original condition with all packaging and labels. The customer bears the shipping costs for both directions if the exchange is due to size or color change or personal preference. If the conditions are met, the amount will be refunded via the same payment method within 14 days. Cases where return or exchange are not accepted: Orders made through Tabea, Tamara, or any installment method. Used, opened, or tampered products. Products from which security stickers or any accessories or original packaging have been removed. Products returned without price tags, labels, or complete packaging. Order Cancellation Policy: The store reserves the right to cancel the order in the following cases: Product unavailability. Pricing error. Incomplete order details or documentation issues. If the order is canceled by us, the full amount paid will be refunded via the same payment method. How can I get my money back? If you receive a product that does not match your order or is damaged, please contact us via customer service and submit a return request. Once the product is received and its condition verified, the refund process will begin to the account used for payment. Thank you for your understanding, and we wish you always a unique shopping experience with Stelara.
